Refund and Returns Policy - officialcodeineshop.com

Refund & Return

At Official Codeine Shop, customer satisfaction is important to us. We strive to ensure every order is processed accurately and delivered securely. Please review our refund and return policy carefully before making a purchase, as placing an order constitutes agreement to the terms outlined below.

Order Accuracy & Responsibility

Customers are responsible for ensuring that all shipping details, product selections, and contact information are accurate at the time of checkout. Official Codeine Shop is not responsible for delays, misdeliveries, or losses resulting from incorrect or incomplete address information provided by the customer.

If an error is noticed after placing an order, customers must contact our support team immediately. While we will make reasonable efforts to correct errors prior to shipment, we cannot guarantee modifications once an order has been processed.

Return Eligibility

Due to the nature of the products sold, we maintain strict return limitations to ensure product integrity, safety, and compliance standards.

We may accept returns only under the following conditions:

The product received is incorrect (wrong item shipped).
The product is damaged upon arrival.
The item is defective due to a manufacturing issue.

To qualify for a return:

The request must be submitted within 48 hours of delivery confirmation.
The item must remain unused, unopened, and in its original packaging.
Photographic evidence of the issue must be provided.

We reserve the right to deny return requests that do not meet these criteria.

Refund Policy

If a return request is approved:

Refunds will be issued to the original payment method only.
Processing time may take 5–10 business days after the returned item is received and inspected.
Original shipping fees are non-refundable unless the error was caused by us.

We reserve the right to issue partial refunds if returned items show signs of tampering, damage not caused during shipping, or missing components.

Shipping Issues & Lost Packages

Once an order is transferred to the shipping carrier, responsibility for delivery timelines lies with the carrier. However, we will assist customers in filing carrier claims when necessary.

If tracking shows “Delivered” but the package is not received, customers must contact the carrier directly.
We are not responsible for stolen packages after confirmed delivery.
Lost packages may be eligible for replacement or refund only after a carrier investigation is completed.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order enters fulfillment, cancellation requests cannot be guaranteed.

If approved, cancellation refunds may be subject to payment processing fees.

Chargebacks & Disputes

Customers agree to contact our support team prior to initiating any chargeback or payment dispute. Unauthorized chargebacks may result in:

Permanent account suspension
Refusal of future service
Submission of supporting documentation to financial institutions

We maintain detailed shipment records and delivery confirmations for all orders.

Exchanges

We do not offer direct exchanges. If eligible, customers must complete the return process (if approved) and place a new order separately.

Compliance & Legal Disclaimer

Customers are responsible for understanding and complying with local laws and regulations regarding the purchase and receipt of products from our website. Official Codeine Shop assumes no liability for orders seized, delayed, or rejected due to jurisdictional restrictions.